Frequently Asked Questions

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Dogs, cats, parrots, fish, and small, caged animals.

No farm animals, reptiles, or dogs that live outside.

Yes, all new clients must have a Meet and Greet for many reasons. The most important reason is for you to feel comfortable with us and for your pets to feel secure and comfortable with us coming into your home to care for them.

We cannot guarantee a specific time. We use blocks of time for scheduling as there are many variables. Our flexible schedule provides the best service possible to all our clients. Time frames adjust according to needs & the number of pets being seen on any particular day. Dogs without access to the outdoors, pets that require medicine, and young and old pets are taken into consideration first.

Blocks:

• Early AM Visits: 6am-8:30am (5am on holidays or extra busy times.)
• Late AM Visits: 8:30am-10:00am (10:30 am on holidays and extra busy times.)
• Midday Visits: 10:30am-3pm (3:30pm on holidays or extra busy times.)
• Dinner Visits: 3:30pm-7pm (7:30pm on holidays or extra busy times.)
• Bedtime Visits: 7:30pm-10pm (11pm on holidays or extra busy times.)

Yes, as an incentive for our staff to be away from their families on holidays, we charge $5 per visit on the following days: New Years Eve, New Years Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Yes

CANCELLATION POLICY:

Client understands that cancellations with less than 48 hours’ notice (24 hours for regular middays and 7 days for holiday weeks) prior to services starting, will result in 50% of the scheduled fee for the scheduled time away. (Exceptions: Credits will be given for future visits for: Death in the family or pet; Medical Emergencies for Client, Client’s immediate family/pet or natural disasters including Hurricane or Snow/ice storm). Credits expire at the end of that calendar year.

EARLY RETURN POLICY:

It is not unusual for plans to change at the last minute. However, please understand that WCPS may have turned away business in order to accommodate the Client’s needs. Client understands that there are No refunds or credits given on early returns. (Exceptions: Credits will be given for future visits for: Death in the family or pet; Medical Emergencies for Client or Client’s immediate family/pet or natural disasters including Hurricanes or Snow/ice storm). Credits expire at the end of that calendar year.

Our preferred payment method is credit cards and ECH through the Time To Pet app. We also accept check or cash left for pick up on the first visit of your scheduled trip or on the first visit of the week for middays (Monday – Sunday). Please leave in an envelope with WCPS on it.

For their health and wellbeing

• Inside dogs without access to the outdoors, require a minimum of 3 visits a day.
• Outside dogs and dogs with access to a doggie door, require a minimum of 2 visits a day.
• Cats require a minimum of 1 visit a day.
• The only exception to the above is on departing and returning days.

No.

Due to liability reasons and consistency of care, we are unable to share pet sitting duties with anyone (EVEN FAMILY MEMBERS) unless they are an employee or affiliate of Wendy Collins Pet Sitting LLC.

During the Meet and Greet, we will collect 2 keys from you. Charges apply for key pick-up and/or return other than at the Meet and Greet. We are happy to keep your key in our lockbox for future use.

No.

WCPS will not be able to accommodate your family or friends’ pet(s) in your home. If your family member or friend is in WCPS’ service area and would like to hire WCPS for their pet(s)’ needs, they will need to contact WCPS as a separate client at normal rates.

No.

We go to the client’s home so their pet can stay in their normal routine in the comfort of their own home. We provide drop in visits only.

MEDICATIONS: (We are unable to give medications/shots to pets that hide or are aggressive when given medications/shots, and if they are not in a pill organizer with pet(s)’ name, date and time of medications)

• Pill(s): Pet needs to be good at taking pill(s) with a pill pocket, cheese or peanut butter covering it, mixed into food, Churro or other likable treats. (Must be in a pill organizer as instructed above)
• Insulin: For safety reasons, Client must fill all needed (and a few extra) syringes and have them waiting in the refrigerator for us to give as scheduled. Pet(s) must be good at accepting shots. Since we are not vet techs, we are not able to do sliding scale insulin or take sugar levels.