Frequently Asked Questions
Please contact us should you have additional questions or concerns not contained in our FAQs.
Yes, we are fully insured and bonded through PetCare Insurance.
By calling or texting Wendy at 336-339-6845.
Dogs, cats, parrots, fish as well as small caged animals. No reptiles!
Yes, all new clients must have a Meet and Greet for many reasons. The most important reason is for you to feel comfortable with us and for your pets to feel secure and comfortable with us coming into your home to care for them.
We cannot guarantee a specific time. We use blocks of time for scheduling as there are many variables. Our schedule is flexible to provide the best service possible to all of our clients. Time frames adjust according to needs & the number of pets being seen on any particular day. Dogs without access to the outdoors, pets that require medicine, young and old pets are taken into consideration first.
Blocks:
AM visits: 6a-10am (5a and/or 10:30a on holidays or extra busy times.)
Midday visits: 10:30a-3p. (3:30p on holidays or extra busy times.)
Dinner visits: 3:30-7p. (7:30p on holidays or extra busy times.)
Bedtime visits: 7:30p-10p. (11p. on holidays or extra busy times)
Yes, as an incentive for our staff to be away from their families on holidays, we charge $5 per visit on the following days: New Years Eve, New Years Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
Yes
Cancellation Policy: Cancellations with less than 48 hours notice (7 days for holiday weeks) prior to your services starting, will result in 50% of the scheduled fee for your scheduled time away. (Exceptions: Credits will be given for Death in the family or pet, Medical Emergencies, or natural disasters including Hurricane, Snow/ice storm, or power outages). Credits expire at the end of that calendar year.
Early Returns: It is not unusual for trip plans to change at the last minute. However, please understand that WCPS may have turned away business in order to accommodate your needs. No refunds or credits are given on early returns. (Exceptions: Death in the family or pet, Medical Emergencies, or natural disasters including Hurricane, Snow/ice storm, or power outages, then a credit will be given on your account). Credits expire at the end of that calendar year.
We accept checks or paper cash ready for pick up on our first visit of your scheduled time away. It should be put in a closed envelope, with Wendy Collins written on the front.
Please contact Wendy to discuss. We will do our best to accommodate your needs.
For their health and wellbeing
- Inside dogs without access to the outdoors, require a minimum of 3 visits a day.
- Outside dogs and dogs with access to a doggie door, require a minimum of 2 visits a day.
- Cats require a minimum of 1 visit a day.
- The only exception to the above is on departing and returning days.
No. Due to liability reasons, we are unable to share pet sitting duties with anyone (EVEN FAMILY MEMBERS) unless they are an employee or affiliate of Wendy Collins Pet Sitting LLC.
During the Meet and Greet, we will collect 2 keys from you. Charges apply for key pick-up and/or return other than at the Meet and Greet. We are happy to keep your key in our lockbox for future use.
No. WCPS will not be able to accommodate your family or friends’ pet(s) in your home. If your family member or friend is in WCPS’ service area and would like to hire WCPS for their pet(s)’ needs, they will need to contact WCPS as a separate client at normal rates.
No, we go to the client’s home so their pet can stay in their normal routine in the comfort of their own home.
Schedule A Meet & Greet
A meet and greet is necessary to start services. It is important for you to feel comfortable with us and for your pets to feel secure and comfortable with us coming into your home to care for them.
Please feel free to contact us to discuss your needs.
Email Us!
Call Us: 336-339-6845
“Wendy is the best! Our babies love her and are so happy to see her. She spends time playing, petting, and sends pics!! I highly recommend her services!!!”
Lori Hipp Knox